Instructor: Jerritt Johnston, Owner, True North Consultants.
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How do you respond to conflict? Do you head for the hills, go to war, or cave in under pressure? Uncover the secrets great leaders use for responding to employee performance problems immediately, comfortably and with assurance. As a supervisor or manager, there is a good chance that you are putting off a difficult conversation with someone. Learn to handle these situations with prompt and responsible performance feedback.
You will learn to:
This program has been approved for 6 General recertification credit hours through the HR Certification Institute (HRCI).
This program is valid for 6 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
This course is part of our Business Communication Certificate. It may be taken as a stand-alone workshop, or as part of the five-course Certificate program.
Tuesday May 2, 2017
8:30 AM - 4:00 PM CDT
Tuesday, May 2, 8:30 AM - 4:00 PM
Boat Club Restaurant's Fireside Room (formerly knwon as Midi's Restaurant), Fitger's Complex, 600 E Superior St, Duluth
$349 (includes refreshments and lunch)