Delta Air Lines

About Us

The Iron Range Reservation Center is located in the heart of the Iron Range of Minnesota, the office opened in 1996 as a center supporting at the time Northwest Airlines, and when Delta Air Lines and Northwest merged it remained as one of 8 domestic centers that supports Delta Air Lines. The Iron Range Customer Center currently handles Premium Sales and Service (PSS), Premium Sales and Service Messaging (MSG), SkyMiles Sales and Service (SSS), Customer Experience Supervisors (CES), and Global Ticketing Support (GTS). In addition, we have SkyMiles Account Support (SMAS) clerks who maintain SkyMiles members' accounts by processing mail and email, while also supporting the frontline operation, and answering questions about the SkyMiles accounts. All new employees will receive training and support as they start their careers and progress. From the IRC people have gone on to work in other areas of Delta Air Lines from airports to our corporate office in Atlanta and all areas in between.